Quotation and scope
Each quotation identifies the equipment, services, assumptions, exclusions, delivery estimate and period of validity.
General Terms of Sale and Technical Services
This page summarises the commercial framework used for product supply and technical services. The written quotation, order confirmation and signed project documents always define the specific scope.
Transaction framework
This is an informative English version. Where interpretation differs, the signed Greek documents and the complete Greek terms prevail. Ελληνικό πλήρες κείμενο.
Transaction framework
Order acceptance
An order becomes binding after written acceptance and any agreed advance payment. Changes require written confirmation.
Products, prices and payment
Availability and substitutions
Availability is confirmed at order time. Equivalent substitutions are proposed only after technical and commercial approval.
Prices and payment
Prices, VAT, payment stages and any retention of title are stated in the quotation or invoice.
Delivery, inspection and returns
Delivery times
Lead times are estimates unless expressly agreed as binding and may depend on manufacturers, carriers and site readiness.
Inspection and returns
Visible transport damage or quantity differences should be reported promptly. Returns require prior written agreement.
Technical works and commissioning
Site conditions
The customer provides safe access, accurate existing-system information, utilities and any approvals required for the work.
Testing and handover
Commissioning, functional tests, training and handover files follow the scope described in the accepted quotation.
Warranty and technical support
Warranty scope
Warranty covers proven defects under normal use and excludes misuse, unauthorised changes, external damage and consumable parts.
Support and technical files
Remote support, visits, software changes, backups and technical documentation are provided according to the agreed service level.
Liability, confidentiality and law
Liability and continuity
Liability is limited by the agreed scope and applicable law. Business-continuity measures remain the customer’s responsibility unless contracted.
Confidentiality and precedence
Confidential information and personal data are handled under applicable rules. Signed project documents prevail over this summary.